Privacy Policy
Last updated: 18 August 2026
This Privacy Policy explains how Molėtų Technikos Parkas, UAB, trading through MTP – Molėtų Technikos Parkas and the website mtpeshop.com (“MTP”, “we”, “us” or “our”), collects, uses, stores and protects personal data when you visit our website, contact us, create an account or purchase products from us.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable Lithuanian and European Union data protection laws.
1. Data Controller
The controller responsible for your personal data is:
Molėtų Technikos Parkas, UAB
Company code: 307594551
VAT number: LT100019897414
Address: Statybininkų g. 9, LT-33112 Molėtai, Lithuania
Website: mtpeshop.com
Email: info@mtpeshop.com
For questions regarding this Privacy Policy or the processing of your personal data, please contact us at info@mtpeshop.com.
2. Personal Data We Collect
Depending on how you use our website and services, we may collect the following categories of personal data:
- Identity and contact information: name, surname, company name, billing address, delivery address, email address and telephone number.
- Order information: products ordered, quantities, prices, order number, order status, delivery method and related transaction information.
- Payment information: payment method, payment status and transaction references. Payment card or banking information may be processed directly by the relevant payment service provider and may not be stored by MTP.
- Account information: username, account details, saved addresses and order history if you create an account.
- Communication information: emails, contact-form submissions, customer service requests, product enquiries, photographs or other information you voluntarily provide to us.
- Technical information: IP address, browser type, device information, operating system, referring pages, website activity, timestamps and security logs.
- Cookie and analytics information: information collected through cookies and similar technologies, subject to your cookie choices where consent is required.
- Marketing information: your marketing preferences and, where applicable, information about interactions with marketing communications.
- Review information: information you submit when leaving a product review or other public contribution on the website.
We ask that you do not provide personal information that is unnecessary for us to process your order or enquiry.
3. Why We Process Personal Data
We process personal data only where we have an appropriate legal basis.
| Purpose | Typical data used | Legal basis |
|---|---|---|
| Processing and fulfilling orders | Identity, contact, delivery, order and payment information | Performance of a contract |
| Taking steps before entering into a contract | Product enquiries, contact details and compatibility questions | Performance of a contract / pre-contractual steps |
| Delivering products | Name, address, phone number, email and order information | Performance of a contract |
| Processing payments and refunds | Order, transaction and payment information | Performance of a contract |
| Creating and maintaining customer accounts | Identity, contact and account information | Performance of a contract |
| Customer support and handling returns, warranty requests or complaints | Contact, order and communication information | Performance of a contract and legitimate interests |
| Accounting, taxation and record keeping | Order, invoice and transaction information | Compliance with legal obligations |
| Preventing fraud, abuse and website security incidents | Technical, transaction and account information | Legitimate interests |
| Operating and improving our website | Technical and usage information | Legitimate interests where permitted, or consent where required |
| Analytics | Cookie, device and usage information | Consent where required |
| Advertising and remarketing | Cookie and website interaction information | Consent |
| Sending promotional emails or other direct marketing | Contact details and marketing preferences | Consent or another lawful basis where specifically permitted by applicable law |
| Establishing, exercising or defending legal claims | Relevant order, communication and transaction information | Legitimate interests |
Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Where processing is necessary for an order or contract, failure to provide required information may prevent us from processing or delivering your order.
4. How We Obtain Personal Data
We generally receive personal data directly from you when you:
- place an order;
- create or use an account;
- contact us by email or through the website;
- request information about a product;
- subscribe to marketing communications;
- submit a review;
- interact with our website or cookie consent settings.
We may also receive necessary information from payment providers, delivery companies, fraud-prevention services or other service providers involved in fulfilling your order.
5. Who We Share Personal Data With
We do not sell your personal data.
Where necessary for the purposes described in this Privacy Policy, we may share personal data with trusted third parties, including:
- payment processors and financial institutions;
- courier, postal and delivery service providers;
- website hosting, e-commerce and IT service providers;
- accounting and bookkeeping service providers;
- email and communication service providers;
- analytics and advertising providers where you have provided any consent required by law;
- professional advisers such as accountants, lawyers or insurers;
- public authorities, courts, tax authorities, law-enforcement bodies or other organisations where disclosure is required by law or necessary to protect our legal rights.
Service providers that process personal data on our behalf are required to process it only in accordance with our instructions, applicable contractual requirements and data protection law.
Delivery partners receive only the information reasonably necessary to deliver and manage your shipment.
6. International Data Transfers
Some technology, analytics, payment or other service providers may process personal data outside Lithuania or outside the European Economic Area (“EEA”).
Where personal data is transferred outside the EEA, we take appropriate measures required by applicable data protection law. Depending on the destination and service provider, these may include an adequacy decision adopted by the European Commission, Standard Contractual Clauses or another legally recognised transfer mechanism.
Where required, additional safeguards are applied to protect transferred personal data.
7. Cookies and Similar Technologies
MTPeshop.com may use cookies and similar technologies to operate the website, maintain shopping-cart functionality, remember user preferences, improve security, analyse website usage and, where enabled, provide advertising or remarketing functionality.
Strictly necessary cookies are used where required for the website, shopping cart, checkout, account, security or other services requested by you to function.
Analytics, advertising and other non-essential cookies are used only where permitted by applicable law and, where required, after you provide consent.
You can accept, reject or manage non-essential cookies through the cookie consent controls provided on the website. You can also control cookies through your browser settings.
Withdrawing cookie consent does not affect processing that occurred lawfully before consent was withdrawn.
More detailed information about individual cookies, their providers, purposes and durations should be available through the website’s cookie settings or Cookie Policy.
8. Payment Information
Payments may be processed by third-party payment providers.
When a third-party payment service is used, the provider may receive information necessary to process the transaction, including your payment details, transaction value and other information required for fraud prevention or regulatory purposes.
Payment providers may act as independent data controllers for some processing activities. Their own privacy policies apply to information processed independently by them.
MTP does not intentionally store complete payment-card details where those details are processed directly by an authorised payment provider.
9. Delivery Information
When an order requires delivery, we provide the selected delivery or courier service with information necessary to complete the delivery.
This normally includes your name, delivery address, telephone number, email address, shipment information and any delivery instructions you provide.
The relevant delivery company may independently process this information for shipment tracking, delivery management, fraud prevention, legal compliance and related operational purposes.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal obligations.
Order, transaction, invoice and accounting information is retained for the period required by applicable accounting, taxation and commercial laws.
Customer account information is normally retained while the account remains active and may subsequently be deleted or anonymised unless further retention is required by law or necessary for legitimate business purposes.
Customer-service communications, warranty requests, returns and complaints may be retained for as long as necessary to resolve the matter and for an additional period where reasonably required to establish, exercise or defend legal claims.
Marketing information is retained until you withdraw your consent, unsubscribe or we otherwise determine that retaining the information is no longer necessary.
Technical and security logs are retained for a limited period appropriate to website security, troubleshooting and fraud prevention.
Where personal data is no longer required, we delete, anonymise or securely dispose of it unless continued retention is required by law.
11. Your Data Protection Rights
Subject to the conditions and exceptions provided by applicable law, you may have the right to:
- receive information about how your personal data is processed;
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request deletion of your personal data;
- request restriction of processing;
- receive certain personal data in a structured, commonly used and machine-readable format and request data portability;
- object to processing based on legitimate interests;
- object at any time to processing of your personal data for direct marketing;
- withdraw consent at any time where processing is based on consent;
- lodge a complaint with a competent data protection supervisory authority.
To exercise your rights, contact us at info@mtpeshop.com.
We may request reasonable information necessary to verify your identity before responding to a request. This helps prevent personal data from being disclosed to an unauthorised person.
We will respond within the time limits required by applicable data protection law.
12. Marketing Communications
Where you have agreed to receive marketing communications from us, we may send information about products, promotions, special offers or other MTP news.
You may unsubscribe at any time using the unsubscribe option provided in the communication or by contacting info@mtpeshop.com.
Withdrawing marketing consent does not affect transactional communications that are necessary for an existing order, delivery, payment, warranty claim or customer-service request.
13. Automated Decision-Making and Profiling
We do not use solely automated decision-making that produces legal effects or similarly significant effects concerning customers unless we specifically inform you otherwise and have an appropriate legal basis.
Where advertising or analytics services are enabled with your consent, limited profiling may occur based on website interactions, such as products or pages viewed. You may withdraw the relevant consent through the website’s cookie settings.
14. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, destruction, alteration or disclosure.
These measures may include encrypted website connections, access controls, software updates, backups, monitoring and restrictions on access to personal information.
No internet-based system can guarantee absolute security. Customers are responsible for protecting their account passwords and should not share their login credentials with other people.
15. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy information before providing personal data to them.
16. Complaints
If you have concerns about how we process your personal data, please contact us first at:
You also have the right to lodge a complaint with the Lithuanian data protection supervisory authority:
State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija)
L. Sapiegos g. 17
LT-10312 Vilnius
Lithuania
You may also lodge a complaint with another competent supervisory authority where permitted under applicable data protection law.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website functionality, service providers or legal obligations change.
The latest version will be published on mtpeshop.com, and the “Last updated” date at the beginning of this document will be revised accordingly.
Where changes materially affect how we process personal data, we will provide additional notice where required by law.
18. Contact Us
For questions, requests or concerns relating to privacy or personal data, contact:
Molėtų Technikos Parkas, UAB
Statybininkų g. 9
LT-33112 Molėtai
Lithuania
Email: info@mtpeshop.com
Website: mtpeshop.com